The Clean Energy Council Solar Retailer Code of Conduct is a way for solar businesses to show their commitment to responsible sales and marketing activities and solar industry best practice.
The code of conduct is a voluntary scheme for retail businesses selling solar panel systems to households and businesses. It aims to lift the bar higher than the minimum requirements set by government and regulations and bring about a better standard of service within the solar industry. It is also the only solar industry code of conduct authorised by the Australian Competition and Consumer Commission.
The Clean Energy Council manages the code of conduct and ensures that signatories comply with its strict requirements at all times.
Always Get A Solar System Quote From An Approved Retailer
High Standards Give You Peace Of Mind
When you buy solar from a Clean Energy Council Approved Solar Retailer, you can be assured that you are buying a quality product from a company that follows all relevant consumer protection laws and is prepared to back the operation of your solar system for at least five years. The code also has strict requirements that companies must follow in pre- and post-sale activities, documentation and general business practices
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Assurance that the company has gone through a rigorous process to become an Approved Solar Retailer
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A standard minimum warranty period of five years on your whole system
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Detailed information on the process between system installation and network connection
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Peace of mind that the company will adhere to all existing legislation and regulations, and that its sales representatives will act ethically and not engage in any dishonest or misleading tactics
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Many other quality and performance guarantees
Would You Like To Know More?
For further information or to view a copy of the code of conduct, visit approvedsolarretailer.com.au
For any questions on the code of conduct, contact:
Clean Energy Council – Code of Conduct
Level 15, 222 Exhibition Street
Melbourne VIC 3000
email codeofconduct@cleanenergycouncil.org.au
- To download the Clean Energy Council’s ‘Guide to installing solar PV for households’, visit solaraccreditation.com.au/consumers
- For information on consumer rights and warranties, visit accc.gov.au/consumers/consumer-rights-guarantees
- To contact your relevant consumer affairs organisation, visit solaraccreditation.com.au/consumers/complaints
- To view the Australian Competition and Consumer Commission authorisation register, visit registers.accc.gov.au